Shipping & Return Policy

Store Name: Kitchonella.store
Support Email: kitchonella@gmail.com

Shipping Policy

We aim to make your shopping experience simple and reliable.

• Processing Time: Orders are processed within 1–2 business days.
• Delivery Time: Orders are generally delivered within 7 days after dispatch, depending on your location and courier service.
• Delivery times may occasionally be affected by holidays, weather, courier delays, or other circumstances beyond our control.
• Once your order has been shipped, you may receive tracking information when available.

5-Day Return Policy

We offer a 5-day return policy. You have 5 days from the date of delivery to request a return.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, tags, and accessories, where applicable.
• You must provide proof of purchase or your order details.
• Return requests must be made within 5 days of delivery.

Items that are damaged due to misuse, used, altered, or returned without the original packaging may not be eligible for a return.

How to Request a Return

To request a return, please contact us at kitchonella@gmail.com with your order number and details of the product you wish to return. We will provide instructions for the return process.

Return shipping costs may apply unless the item was received damaged, defective, or incorrect.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund. Approved refunds will be processed according to the original payment method and applicable processing times.

Contact Us

If you have any questions about shipping or returns, please contact:

Kitchonella.store
Email: kitchonella@gmail.com